Terms & Conditions

Holidayclick.co.uk is a trading name of Hays Travel Ltd. You will be advised of your contractual rights and obligations when you book with us,however you should read the general conditions outlined below for your own information and protection.

Package Tours, Flight Only or Accommodation only Bookings

When you book a package tour, flight only or hotel only through us, we will be acting as an agent for the supplier. In this case, you are subject to the Terms and Conditions of the chosen supplier and will be protected by their ATOL licence if appropriate. The Terms and Conditions issued by each supplier may differ and therefore you are advised to request the Specific Terms and Conditions issued by your chosen package tour, flight or hotel provider. In the event of a difficulty, we will do our best to assist you to resolve the matter. However, the contract will be ultimately between yourself and the supplier. The general terms and conditions detailed below are in addition to the tour operator’s terms and conditions.


Holidayclick.co.uk is a trading name of Hays Travel Ltd. You will be advised of your contractual rights and obligations when you book with us,however you should read the general conditions outlined below for your own information and protection.

Payment of Balances
Please note that payment of balances due must be received by holidayclick.co.uk no later than 12 weeks prior to travel. We reserve the right to charge a £35.00 per person administration fee, when payments are received after the “balance due” date. We also reserve the right to levy 3% (4.5% on Amex) of the transaction value for all card payments. If for any reason we do not receive payment, we will then be entitled to cancel your booking without refunding you any money paid.

Booking Conditions
Holidayclick.co.uk acts at all times as a booking agent on behalf of the supplier(s) involved with your holiday booking. As a booking agent, the company’s role is to ensure that all travel components/services booked correspond with what has been agreed with you at the time of booking. In the case of those components/services deviating from what has been agreed due to the supplier(s’) inability to honour the contract, then holidayclick.co.uk will open a communication dialogue between the relevant supplier(s) and the customer and will not be liable for any compensation claims. In this context, Holidayclick.co.uk cannot be held responsible for any changes imposed by the suppliers nor can be considered liable for any omissions/mistakes, unless the latter occur due to our negligence. Ultimately, the customer will enter into a trading relationship with holidayclick.co.uk, which will be restricted solely to the above mentioned role of the company as a booking agent, as well as with the various suppliers involved who will have the responsibility to provide in full the services/products advertised at the time of booking.

Cancellations and Amendments
Should you wish to amend or cancel your booking, instructions must be received in writing from the lead named passenger. Charges may be levied by the Tour Operator or by your chosen supplier/s or both and Holidayclick.co.uk (please see below for Holidayclick fees).

Holidayclick Fees
Telephone Booking fee £15 per person Name change £75 per person Flight/Holiday/Hotel Change £75.00 per amendment Full or Part Cancellation £75.00 per person. Tickets despatched by courier £45 re-issue of invoice £25 Postal £15 per item Cancellations received within 8 weeks of departure will be 100% cancellation fee. These fees are charged in addition to any charges made by the supplier/s which are detailed in their booking conditions, a copy of which is available upon request. For any cancellations or amendments please contact our Administration Department on 0207 278 9567. Please note that any incorrect information on this correspondence should be bought to the attention of our Administration Department within 7 days of the issue date of this document.

We recommend that all passengers are adequately insured before travelling abroad. The latter is usually a prerequisite for most tour operators, who reserve the right to deny travel when proof of insurance cannot be provided.

Flight times and tickets
Flight times shown are provisional and may be subject to change, as per the tour operators’ booking conditions. For flight only bookings, please reconfirm your flight times 48 hours prior to departure as per the tour operator’s/airline’s instructions. This applies to both your outbound and inbound journey, as changes to flight times may occur while you are abroad. Tickets are generally issued by the tour operator between ten and fourteen days prior to departure, however they still reserve the right to issue documents at the airport. Please contact us one week prior to your departure if you have not received any travel documents.

Passports, visas and health
All passengers must have a 10-year British Citizen passport (5 year for children). Please note that some countries require that your passport is valid for a minimum period after the return date to the UK (typically 6 months). If your passport is in its final year of validity, then you must check with the embassy of the country you are visiting, otherwise travel may be denied. It is your responsibility to ensure that you meet any VISA – Passport or inoculation requirements of the country you plan to visit. Failure to do so may result in being refused to travel, which will in turn void any claims against your insurance cover. For more information on the subject, you may wish to obtain a copy of the “Health Advice for Travellers” (T6) guide, which can be requested by calling 0800555777. Up to date travel advice can also be obtained from the Foreign & Commonwealth Office on 0207 238 4503 or on their website: www.fco.gov.uk

Customer Service
We hope your travel arrangements run as smoothly as possible and that you will enjoy your holiday. However, if you have a complaint while you are in the resort, you must report it immediately to the local representative of the supplier or to the accommodation management. If the problem cannot be resolvedon the spot you should make a written complaint to the supplier’s representative in the resort and report the matter in writing to Holidayclick.co.uk within 14 days of returning to the UK. Please note that you should allow 28 days so that all issues raised can be concluded and resolved.

Data Protection Policy
We have taken every possible measure to ensure the confidentiality of your personal information. However, some of the details must be passed to the suppliers associated with your holiday, such as your tour operator, airline, hotel, Transport Company, insurance provider etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration, if required by them, or as required by law. Please note that once your information is passed onto the suppliers associated with your holiday, then the information becomes subject to their data protection policy. You may obtain a copy of our data protection policy either when you receive confirmation for your holiday or upon request. The data protection policies of the various suppliers can be usually found within their brochures.